When a user is guided to the New Ticket page, I was wondering if there's an alternative approach to pre-fill the name and email fields (maybe other fields as well) by sending a string of parameters using a $_GET?
For example, myDomain.com/support/open.php?fname=XXXX&email=XXXXX
I saw a (workaround) method in the forum but it was meant for logging into control panel :)