I have the checkbox checked for both of these:
_x_ Allow client to overwrite/set priority (online tickets)
_x_ Use email priority when available (emailed tickets)
However, when the user gets their e-mailed auto response, and clicks the link (http://www.example.com/osticket/view.php?e=user@example.com&t=123456(http://www.example.com/osticket/view.php?e=user@example.com&t=123456)), then clicks any of their open tickets, there is nothing on this page that allows a Priority to be set (or even to see what the current priority is).
A pushin the direction would be greatly appreciated!
This is a fresh install of v1.6 RC4.
Also, I can't see how the user can update their ticket with an attachment. osTicket is accepting attachments via e-mail OK, but not sure how the user can add a new attachment to an existing ticket.
Sorry for the noob questions...
- Scott