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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

System Emails Not Working Reliably

We are experiecing an extreme delay from the time a user opens a support ticket to the time they receive the system email. In some cases if our support team responds to a ticket within the first hour or two of it being opened the client will receive our response email prior to receiving the new ticket opened confirmation.

Is this a problem with our server? Is there anything we can do to work around this issue?

Thanks for any help you can provide :o

Tanya

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