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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Email Notifications Not Working

I recently installed osTicket 1.6 RC2 and the email does not work at all.

This is running on IIS with PHP installed with IMAP support. I am not sure where to begin looking as to why notification emails are not being sent.

Neither notifications or POP3 mail fetch work.

Any ideas as to where to start looking?




  • For outgoing emails to work you need to make sure the php.ini is configured correctly for outgoing mail.
    SMTP =

    sendmail_from = [email][/email]
    The POP3 fetch requires that you set up a scheduled task pointing to the cron.php file.

    path\to\php.exe "path\to\cron.php"

    This must be setup to run every few minutes. (mine runs every minute)
  • Hmmm... Well that gives me something to look at. :) Thanks for the info.

    Is the cron jobs required? Or is there another way to retrieve support emails?


  • The auto-fetch doesn't work on my system yet. So, since our setups are currently very similar, yes, the cron job is required for it to work right now. :)

    Did you get it working?
  • No unfortunately I have no way that I can change the php.ini on my server. It is a shared windows server. I have since found another solution and I have it installed here at the house locally and it works fine.

    Thanks for the help everyone.

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