Unable to connect to MySQL server. Possibly invalid login info.
MySQL Table Prefix: ost_
MySQL Hostname: localhost
MySQL Database: osticket
MySQL Username: what goes here?
MySQL Password: what goes here?
Trying to install on SME 7.4 which is based on Centos
mkdir -p /temp/downloads
tar xvzf osticket_1.6.rc4.tar.gz
mv /temp/downloads/osticket_1.6.rc4 /opt/osticket
chown -R www.www /opt/osticket
chmod 750 /opt/osticket
mkdir -p /etc/e-smith/templates-custom/etc/httpd/conf/httpd.conf/
mkdir -p /opt/osticket/upload/attachments
chmod 777 /opt/osticket/upload/attachments
osTicket installer needs to be able to write and modify ostconfig.php found in the upload's root directory. Change the permission settings for the ostconfig.php file so that it is writable by the webserver.
chmod 777 /opt/osticket/upload/ostconfig.php
Create a Template Fragement
Alias /support /opt/osticket/upload
deny from all
allow from all
AddType application/x-httpd-php .php .php3
php_admin_value open_basedir /opt/osticket/upload/:/tmp
php_flag magic_quotes_gpc on
php_flag track_vars on
Save by pressing Ctrl x, press y to save changes and press enter
mysql -e "create database osticket"
mysql -e "grant all privileges on osticket.* to osticketuser@localhost identified by 'osticketpassword'"
mysql -e "flush privileges"Right here below.
This webpage setup screen is where I am getting the top line error message.
Using web installation script
Once all of the above steps are complete, you can complete the installation and basic setup in a web browser. You can invoke the installer by simply browsing the osTicket URL http://www.yourdomain.com/support/setup/ http://www.yourdomain.com/support/setup/
If the setup script has finished running with no errors, then congratulations osTicket is installed. Your next step should be to fully configure your new support ticket system for use, but before you get to it please take a second to cleanup.
Change permission of ostconfig.php to 644
Delete install directory.
chmod 644 ostconfig.php
rm -rf /opt/osticket/upload/setup