Hurray!!! I have the Alerts working now.
However the auto response still does not work...yet.
This is a great customer support system!!!
The thing that got my Alerts working was posted in another posting :
In class.tickets.php ~ line 995 is the call to the mail function. Try replacing
PHP Code:
Misc:($cfg->getAdminEmail(),$subj,$alert,$cfg->getAlertEmail());
With
PHP Code:
mail($cfg->getAdminEmail(),$subj,$alert,"From: Support getAlertEmail().">\r\n");
Great stuff now on to fixing the Auto responder....any suggestions?I will post any solutions I find back here.