osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I only want these features:
1. Ability to accept incoming emails sent to my email account, put them into different categories (according to the titles etc....)
2. Automatically assign support ids to these emails so customer reps can keep track and follow up.
3. The ability to use pre-written email messages.
Thank you very much