Hello
I really need some help with this, how can users send email to open ticket? without in need to visit support website and submit ticket?.
I was reading about it in wiki page were it said that osticket has this feature.
I tired to send may emails to the support email assigned in osticket. but no luck with that.
however everything else works fine. I get emails with ticket numbers if I submit the tickets manually.
Please help :)
Thank you