osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Setting Default Department
First Let me say thank you for the Wiki and Forums beacuse I was able to setup 1.6 RC2 without having to ask any thing.... until now.
1. How do you change which department the "new ticket" option gets sent to?
Example: I want to create a Maintenance Deparment and an IT Department.
There is no way from the "new ticket" screen to specify WHO recieves the ticket.
2. How do I CHANGE the default Dept (in Admin panel)
Example: I left the Support Department that came with the software be, and created the Maintenance and IT Departments, I created staff and all for both departments and set them all up. Since I cant figure out how to make sure the incomming new tickets go to the right place (see question 1 above) is there any way to change the "Default" department that tickets go to?