So I have the regular ticket priority that the client assigns (High, Normal, Low, etc) but I would like to add a sub-priority as well, only used and viewed by the staff. So for example if a Normal priority ticket arrives, the staff can assign the sub-priority a value (1, 2, or 3) that can be used to divide up the Normal priority tickets. Ideally, this column would be viewed on the ticket list and sortable as well.
Can anyone accommodate this request? Thanks so much for your time and have a great day! Cheers!