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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Priority Background Colour

Hello all. I am a newbie from the UK (hence my way of spelling colour ;))

I've got a quick question regarding the staff panel - in particular, the table listing all the tickets ( - I think)

Is it possible to change the background colour of the priorities Emergency, High, Normal and Low? My staff need more vibrant colours and I thought that this would be something that could be easily done in CSS. However, looking at the source code, the colour is generated by php - but I can't see where.

Has anyone been able to do this?

Many thanks in advance for your help.

Best regards,



  • The information is held in the database. priority_color
  • is there any way to change those colors from within phpmyadmin? i'm looking around, but i can't find anywhere to change those values
  • You can modify the colors in the table '[ost_]ticket_priority', field 'priority_color' like jpowers40828 said
  • code for change color in sql

    can somebody give support for the values:
    UPDATE …
    SET …
    WHERE …

    maybe i'm wrong, so an instruction (code) would be very nice.
  • is it also possible to change text colour?
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