Hi there,
using a new hosting company, which I have not used before, I am using their custom CGI script for the installation, and unfortunately cannot get it working. I am getting the error message that the credentials are incorrect.
I have created a quick PHP script to see if it could connect to the database with those credentials, and it could.
http://www.creativerobots.co.uk/mysqltest.php(http://www.creativerobots.co.uk/mysqltest.php) - this shows it's connected ok.
http://support.creativerobots.co.uk(http://support.creativerobots.co.uk) this is the address of the ticketing system.
No matter what I do, it just doesn't work.
Error message = unable to connect to the MySQL server. Possibly invalid login info.
Any ideas?