Here is the solution...
I made a modification in order if you untick "Send Alert", then email never sent to client that request the ticket via Staff Panel, even "Autoresponders" set to Enabled in Admin Panel. It means now, "Send Alert" will override the "Autoresponders".
Open \include\class.ticket.php file, FIND:
$autorespond=$topic->autoRespond();
REPLACE WITH:
if ($autorespond==true) {
$autorespond=$topic->autoRespond();
} else {
$autorespond=false;
}
FIND:
$autorespond=$email->autoRespond();
REPLACE WITH:
if ($autorespond==true) {
$autorespond=$email->autoRespond();
} else {
$autorespond=false;
}
I have tested it, and it works good now. Hope this is helpful for you.
Best regards,
Masino Sinaga