Hi,
When I add a new ticket on the staff-side and untick the "Send Alert", the person who has requested the ticket is still getting the email alert. This happened because of "Autoresponders" (global setting) is Enabled in admin panel, which is override that "Send Alert" setting on New Ticket form on the staff-side.
This MOD will override the "Autoresponders" global setting with "Send Alert setting. If you untick "Send Alert", then email never sent to client that request the ticket via Staff Panel, even "Autoresponders" set to Enabled in Admin Panel.
However, if you stick "Send Alert", osTicket will check the Autoresponders as global setting, whether send alert email to client or not.
Open \include\class.ticket.php file, FIND:
$autorespond=$topic->autoRespond();
REPLACE WITH:
if ($autorespond==true) {
$autorespond=$topic->autoRespond();
} else {
$autorespond=false;
}
FIND:
$autorespond=$email->autoRespond();
REPLACE WITH:
if ($autorespond==true) {
$autorespond=$email->autoRespond();
} else {
$autorespond=false;
}
Also, please see this topic:
http://www.osticket.com/forums/showthread.php?t=2057(http://www.osticket.com/forums/showthread.php?t=2057)
Best regards,
Masino Sinaga