Hi everyone,
We are currently looking in to help desk support systems and we need the following:
- A non user oriented system (i.e. anyone can request a ticket)
- A tracking database (used to build up a knowledge base)
- Able to run via email (i.e. An email sent to a certain address will be processed into a ticket by the help desk system).
Is osTicket flexible enough to do this?
Thanks,
Chris