It does have difference
Of course, it has difference.
Let's say you have two Premade Answer (PA):
1. Q: "What is osTicket?", A: "osTicket is a web based Ticketing system"
2. Q: "Who made osTicket", A: "Peter Rotich".
Tick State:
When you tick this "Append" option, then when you select the first PA, the textarea below will be filled-in with:
osTicket is a web based Ticketing system
then you select again the second PA, the first PA in text area will be appended with the second PA, so the complete textarea will be filled-in with:
osTicket is a web based Ticketing system
Peter Rotich
Untick State:
When you untick this "Append" option, then when you select the first PA, the textarea below will be filled-in with:
osTicket is a web based Ticketing system
then you select again the second PA, the first PA in the text area will be replaced with the second PA, and the complete textarea will be filled-in with:
Peter Rotich
So, that's the difference.
Cheers!
Best regards,
Masino Sinaga