A request has been created and assigned ticket #nnnnnn. A representative will follow-up with you as soon as possible. Check in the admin panel, you can change what the template is for new ticket autoresponse.
If you want to be able to use more variables in the autoresponse, class.ticket.php ~ line 957 change
$subj = str_replace("%ticket", $ticket->getExtId(),$subj);
$body = str_replace("%ticket", $ticket->getExtId(),$body);
$body = str_replace("%name", $ticket->getName(),$body);
$body = str_replace("%email", $ticket->getEmail(),$body);
$body = str_replace("%url", $cfg->getBaseUrl(),$body);
$body = str_replace("%signature",$dept?$dept->getSignature():'',$body);
To
$subj = str_replace("%ticket", $ticket->getExtId(),$subj);
$subj = str_replace("%name", $ticket->getName(),$subj);
$subj = str_replace("%email", $ticket->getEmail(),$subj);
$subj = str_replace("%subject", $ticket->getSubject(),$subj);
$subj = str_replace("%dept", $dept?$dept->getName():'',$subj);
$subj = str_replace("%status", $ticket->getStatus(), $subj);
$seperate_names = explode(" ",$ticket->getName(),2);
$subj = str_replace("%firstname", $seperate_names, $subj);
$body = str_replace("%firstname", $seperate_names, $body);
$subj = str_replace("%lastname", $seperate_names, $subj);
$body = str_replace("%lastname", $seperate_names, $body);
$body = str_replace("%ticket", $ticket->getExtId(),$body);
$body = str_replace("%name", $ticket->getName(),$body);
$body = str_replace("%email", $ticket->getEmail(),$body);
$body = str_replace("%subject", $ticket->getSubject(),$body);
$body = str_replace("%dept", $dept?$dept->getName():'',$body);
$body = str_replace("%status", $ticket->getStatus(), $body);
$body_message = $var;
if($body_message == "Ticket created by staff") $body_message = $var;
$body_message = str_replace(chr(10), "<br />", $body_message);
$body = str_replace("%message",$body_message,$body);
$body = str_replace("%url", $cfg->getBaseUrl(),$body);
$body = str_replace("%signature",$dept?$dept->getSignature():'',$body);
That will give you %ticket, %name, %firstname, %lastname, %email, %subject, %dept, %status in the subject and %ticket, %name, %firstname, %lastname, %email, %subject, %dept, %status, %message, %signature all in the body of the message.
I also quote the original issue in all my responses to clients, that way, they don't have to wonder what I am replying to.
http://www.osticket.com/forums/showthread.php?t=1132(http://www.osticket.com/forums/showthread.php?t=1132)
If you want to go back to viewing all tickets after opening a ticket, in scp/tickets.php ~ line 333
replace
$page='viewticket.inc.php';
with
$page='tickets.inc.php';
The reasoning for this is simple. Often, phone calls are made into the support department. When this happens, the problem is logged. While still on the phone the problem is resolved. This allows you to enter in the solution to the problem and close the ticket.