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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Support Ticket Thread in Emails

Hello People,

I am wondering if osTicket supports a threaded email reply.

My Clients want the original message and subsequent updates to be appended each time a reply goes out. I know this means each message will increase in size, but they want to be able to view the progression of information without logging in.

Does this exist already or do I need to code a mod?

Regards
Tengu

Comments

  • I´m looking for the same thing, but i can´t find anything. Does anyone have an answer?
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