What about to the other staff members in the department?
Example: I can't work on a ticket I submit, and want someone else in the department (not assigning it to another Staff member) to work on it...if they get no email, they can't work on it...
AND there is a "Send Alert to Staff" checkbox there, so it doesn't do anything?
This is a crazy idea but WHAT IF:
Someone were to be in a Call Center and they submitted tickets to a group of people that perform the function of the ticket. (IE: Dispatching any of a group of techs to resolve a problem). A "Call Center" type of group would be awesome. (Unnecessary for most, even myself, but seems like a nice addition) -- OR just making the "Send Alert to Staff" disabled by default and work properly.