I have been mucking about in the code for a few hours now and I have only managed to make the field appear on the client-side "Open Ticket" page, but it is not functional at all.
The ticketing system is used to support multiple departments and I would like the clients to be able to select their department when they open a new ticket. Ideally they would just need the same drop-down selector box that staff have on their "New Ticket" page so that they can create a ticket related to their department.
I'm sure this is a reasonably easy mod, but I am hardly a good PHP programmer and I inherited this project from an employee who is no longer with us.
Any ideas?