From time to time, I try to close a ticket - Even it is closed, it still stays in the ticket que. Then I noticed that it is also hanging up any other tickets that were created which are not showing up anywhere. Once I delete that trouble ticket, suddenly all the held tickets starts to show up in the ticket inbox area.
I never had any issues till recently this is happeniinig. It looks like the only way to resolve these STUCK tickets is to delete them. Any idea what is going on here?