Hi, I have just finished installing OSTicket on 1and1 server's Home Package which does not allow cron jobs.
The problem I am having is that it is not fetching emails although I have checked "Enable cron call on staff's activity" in general settings and tested both checking and unchecking "Enable POP/IMAP email fetch" in email settings.
I tried to manually run cron.php but it gives 77 error, so I debugged and found out that it is failing in file api.inc.php at line 80 which is: if(!Validator:($ip) || !Api:($key,$ip))
I have checked that my local machine, 1and1 and a testing machine all have 192.168.1.5 and siri! in api_key table.
The error in admin panel is:
API error - code #77 Remote host in timeout
I have also added my site's IP and my IP in API section in admin panel.
Could you please help me to resolve this issue.
Thanks in anticipation!