Exact same issue here. Ubuntu server. Everything works flawlessly on a Windwos 2003 box. But the linux server has this issue no matter which tempalte I use. I have not changed defaults on any template and I use template copy to create all my templates.
Here is an example of the email generated:
Person,
A request for support has been created and assigned ticket #24. A technicia=
n will follow-up with you as soon as possible.
You can view this ticket's progress online here: http://10.1.13.53/view.php=(http://10.1.13.53/view.php=)
?e=john.doe@email.org&t=24.
If you wish to send additional comments or information regarding this issue=
, please don't open a new ticket. Simply login using the link above and upd=
ate the ticket.