joogs,
include/staff/tickets.inc.php
Remove this:
if(is_numeric($searchTerm)){
$qwhere.=" AND ticket.ticketID LIKE '$queryterm%'";
And insert this in its place:
if(is_numeric($searchTerm)){
$deep_search=true;
$qwhere.=" AND ( ticket.ticketID LIKE '%$queryterm%'".
" OR ticket.subject LIKE '%$queryterm%'".
" OR message.message LIKE '%$queryterm%'".
' ) ';