No, I mean have some sort of "user" login outside of the ticket number system.
Let me explain more of what I am trying to use this for:
I run a testing lab for a software company and my team gets lots of requests, usually we have 3-5 a day from the same people.
I would like a way for them to be able to log in and see all their tickets rather than having to keep every email from the system to remember the ticket number.
Maybe allow both ways, have a "support rep" login, a "admin" login and a "user" login.
You could access tickets you submitted as a user, see where your tickets are in the ticket que, but not see "internal" comments or effect the ticket in any way except adding comments or closing your tickets.
A rep would be able to see all tickets modify the ticket, see internal comments etc.
Admin would have rights to do everything as currently.