Hello,
I've tried searching the forum for a complete solution on how to enable me and my users to use polish letters such as "łóąśżźć". Some posts helped, but only partially.
For example (this thread) helped encode sent email body correctly. However, the sender is still not encoded properly.
Thanks to (this) thread I learned how to encode emails stored in osticket. however only partially. While the subject is ok, the ticket body is rubbish still.
I'm using v1.63.
Can anyone help? I'm not technical, I don't even know PHP. I hope some people will find this summary useful too.