Hi Elliot,
Thanks for your feedback. Also, thanks for reminding me about the unassigned tickets + the closed tickets at the Unassigned Tickets tab. I have just realized now, after you let me know about it.
I have changed the related code on my blog (Just FYI, especially for those of you who have implemented it).
Here was the changes I made regarding your alert:
Open your \include\staff\tickets.inc.php file, and find this code:
$qwhere.=' AND ticket.staff_id=0 ';
then replace with this following code:
$qwhere.=' AND ticket.staff_id=0 AND ticket.status="open" ';
Open your \scp\tickets.php file, and find this code:
'LEFT JOIN '.TICKET_TABLE.' unassigned ON unassigned.ticket_id=ticket.ticket_id AND unassigned.staff_id=0 '. // Modified by Masino Sinaga, Nov 1, 2009
then replace with this following code:
'LEFT JOIN '.TICKET_TABLE.' unassigned ON unassigned.ticket_id=ticket.ticket_id AND unassigned.staff_id=0 AND unassigned.status=\'open\' '. // Modified by Masino Sinaga, Dec 3, 2009
Thanks again for reminding me, Elliot. :)
Sincerely,
Masino Sinaga