osTicket v1.9.4-RC2 is now available! Go get it now
We have some one that currently runs reports on our tickets to see what the most issues are and what department they are in ect.
He came to me asking if i could more easily sort the tickets then just having them by department?
Can some one create a mod for me so i can add something to each ticket. Like if it's a monitor problem we could have that option in a drop down or something and be able to pick it.
It would really help.