Hello,
I have installed the latest version (v1.6RC3) on my website. Installation seemed to go OK, and I can get to the support website and enter trouble tickets. However, I cannot get email to travel in either direction. Here is some of my install info:
Installed on shared server (GoDaddy)
* Sever OS is Linux
* Database is MySQL v.4.1
* In System prefernces I have Enable POP3 email fetch, enable email piping, enable new ticket, enable new message, enable new ticket alert, enable new message alert
* I cannot find CHRON (I have seen this mentioned many times in other postings) on the System preferences page
* On the Emails tab, I have configured a support@... email address. I have entered the correct email address and pop3 setting info.
* When I try to enable POP3 status, I get the error, "IMAP doesn't exist. PHP must be compiled with IMAP enabled". After reading the other posts, I cannot find the file referred to, and I'm thinking it's because I'm on a shared server?
* I have configured the automail.php file and setup a Chron job on the GoDaddy admin page, and the chron job runs, but with errors.
Thank you in advance for your help. Any help is most appreciated.