hi guys. I have been trying to fix this for a week and need Everyone help. If a ticket in submitted the Client does not receive an email giving them the ticket id. I have enabled it in the admin panel to send ticket id upon submission. If the admin responds to a ticket the client does not receive an email either. there a problem with outbound mail of course . I have checked my mail server logs and show nothing even attempting to be sent.
We are on a linux system.
running cpanel 11.
i have sent the piping to do this troubleticket@listeasy.net to
|/usr/bin/php -q /home/monir1/public_html/support/api/pipe.php\
also in the install zip download there was a folder name script i never uploaded it and don't know where to put it. it has 2 files in there called automail
I also disable my firewall on the server and did not help. Can anyone help please. I have spent alot of time on this.