osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Unrequire E-Mail Field at new Ticket in Backend
sometimes we have to create a ticket in backend for the internal process. In the most cases we don't have to use an E-Mail address 'cause there is no customer. But in the backend we have to define an E-Mail address, or we get an error.
Is there a possibility to remove the requirement for the E-Mail field in the backend when creating a new ticket? I'd taken a look at the scripts but didn't found something till yet.
Thanks for Help,
PS: Sorry for my bad English.