I was showing my boss this software yesterday and she made a good point.
How hard would it be to be able to put ticket's into a category like
"FTP_Request", "New hire", "purchase request", etc etc
I know there is the department and help topics, but it seems a little backwards to have to make a totally new department if you just really are trying to make a category of tickets.
So what would be involved with having inside each ticket a drop down menu where you can select what type of ticket it is. Then you can go to that area, and look at how many of each type of requests you have etc.
I'm not a developer, I'm actually a network eng/admin, so if my question is dumb, then sorry about that.
Any help would be appreciated
thanks