Email piping replies to existing tickets creating new tickets
Are the replies turning up as new tickets? It is strange that the system is sending emails out letting you know of the reply, but not putting them into the system...
See that this thread is a few months old, but this is the problem that I'm having, and not sure how to sort out. Any email replies to tickets are successfully being piped into osTicket, but creating new tickets (not updating the existing ticket) :
I'd like to know how to configure email replies to tickets to pick up the ticket number (for example ) from the subject line and populate into the ticket.
SOLUTION:
I realise now that this was occurring because I had a forwarder for the email address that the ticket was being sent to.
This meant that any replies to my osTicket admin email address didn't recognize the email address that I was attempting to send a reply from.
http://osticket.com/forums/showthread.php?t=4459(http://osticket.com/forums/showthread.php?t=4459)