The osTicket team is pleased to announce availability of osTicket, v1.8.1, the latest stable release in 1.8.x series. For more information please read our blog post
New tickets not shown in staff panel
I've noticed that no new ticket is shown in the "Open tickets list" as I login to OST, even if I click on "View Open" or "View Closed" buttons.
But if I do an advance search (without specifing any field value) I can see all tickets.