osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Does anyone know if there is, or will be, support for system users to update tickets remotely by email?
The system allows end-users to update tickets by posting the ticket id in the subject line of their reply emails, presumably tracking by source email address. I would think that it wouldn't be too hard to add similar functionality to allow staff updates by tracking the staff email address definitions.