If You bother enough to create an alert@domain.com email account in
Admin Panel -> Emails
You can set a fancy from name for your email alerts.
class.config.php, approx. line 212
function getAlertName($alertemail){
$sql='SELECT name FROM '.EMAIL_TABLE.' WHERE email="'.$alertemail.'"';
$res =db_query($sql);
$row = db_fetch_array($res);
if ($row) {
$fromname = $row;
}
else {
$fromname = $alertemail;
}
return $fromname;
}
class.ticket.php, approx. line 551
$fromname = $cfg->getAlertName($cfg->getAlertEmail());
class.ticket.php, approx. line 561
Misc:($staff->getEmail(),$subj,$alert,$cfg->getAlertEmail(),$fromname);
class.ticket.php, approx. line 1034
$fromname = $cfg->getAlertName($cfg->getAlertEmail());
class.ticket.php, approx. line 1041
Misc:($staff->getEmail(),$subj,$alert,$cfg->getAlertEmail(),$fromname);