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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Question about "New Message"

I'm just setting up and trying out OSticket for the first time.

When a user opens a new ticket I receive notification as Admin.
When he responds (i.e adds a message) I don't appear to get notification
- and would like to !

My settings in Alerts and Notices are:
- New Message alert: Enabled for Last respondent and Assigned staff

and in the Department
- Auto Responders; New Message: Enabled
though I think this refers to the automatic reply to the
user that "Your reply to support request #12345 has been noted"

Hope you can sort me out !



  • OK - problem solved

    I had not set a valid email address in my Admin profile

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