Can you confirm that the table prefix is same as the prefix defined in config.php or even if config table exits at all?
This is the database section of config.php:
#Mysql Login info
define('DBTYPE','mysql');
define('DBHOST','localhost');
define('DBNAME','osticket');
define('DBUSER','admin');
define('DBPASS','XXXXX');
#Table prefix
define('TABLE_PREFIX','ost_');
This is the list of database tables created:
* Browse ost_config
* Browse ost_department
* Browse ost_email
* Browse ost_email_banlist
* Browse ost_email_pop3
* Browse ost_email_template
* Browse ost_groups
* Browse ost_help_topic
* Browse ost_kb_premade
* Browse ost_staff
* Browse ost_ticket
* Browse ost_ticket_attachment
* Browse ost_ticket_lock
* Browse ost_ticket_message
* Browse ost_ticket_note
* Browse ost_ticket_priority
* Browse ost_ticket_response
* Browse ost_timezone
I really appreciate your quick response.
Jason