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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Error in e-mail

[INSERT INTO ost_ticket_lock SET created=NOW() ,ticket_id=38,staff_id=2,expire=DATE_ADD(NOW(),INTERVAL 1 MINUTE) ] - Duplicate entry '38' for key 2

Marked a ticket as overdue and got that in my inbox.


  • This error is from the fact that ticket 38 already has a lock. The question is why...

    Is there any chance two people were at the same time in that ticket? Can you wait more then a minute and try again? The lock should only be there for one minute (if it's not locked again offcourse)
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