I just installed osTicket RC3 on my bluehost.com space.
Our email is hosted on an Exchange server on our campus, and I do not have access to it to make any configurations. So, I've set up a default support email account on the bluehost server hosting osTicket.
What I would like is for tickets to come in to support@ourdomain.org then be routed to appropriate staff members at their own work email addresses on the Exchange server. (_____@___.edu)
The new ticket process works fine, and the person who submits the ticket receives an email confirmation.
The ticket also appears in the queue, in the appropriate staff member's queue. However, that staff member does not receive an email notification. I have all the checkboxes marked accordingly, I'm sure.
Any ideas? My php knowledge is limited, but I've managed other app installations after a few trials and errors. This is really confusing me.
Thanks.