osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
DB Error #2006 and Siteground
I've been using osTicket on SiteGround for months and very happy. Running version 1.6.0. Yesterday, osTicket started throwing errors like:
[SELECT ticket_id FROM ost_ticket WHERE ticketID=162738]
MySQL server has gone away
End-users don't see any errors, support staff simply see page timeouts and all they need to do is a page refresh, but as the osTicket admin I get to see about a dozen emails for each time there's a failure because "MySQL server has gone away"
Siteground says to repair and optimize the database... which I did... and absolutely nothing changes. The database has a total of 3500 records and is only about 3.3MB in size.
I'm stumped, frustrated and basically really irritated. What would you do?