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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Admin getting alert email, not staff

Hi All...

Just set OsTicket up yesterday and so far I am loving it aside from one problem. I'll try to describe as best I can.

I've set up multiple staff members, departments, email addresses, and help topics. When a user submits a ticket to our Accounting department through their browser, the department does not receive notification a new ticket came in, however the admin account (me) gets the email. It even says:


New ticket #196825 created.

I find it weird that #1: i am getting the notification and #2: it says Admin, instead of Accounting Team,

If I log into the user in the accounting team, I see the ticket in there.

Any idea why this is happening and what I can do to correct it?

EDIT: I feel dumb now. Apparently this is all under the Alerts and Notifications section. I guess I left "department members (spammy)" unchecked because, well, I thought it would be spammy. I think I'm all fixed now. I even see why the Admin is getting all tickets.


  • Same problem

    Did this fix your problem?

    I am having the same problem but I have all those fields checked, is there a hidden "make work" switch somewhere?

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