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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

changing localhost to ip address

hello there, im using os ticket at my company locally for tickets between employees. i have it installed on one of the pcs there so everyone can share this amazing software. for me to do that i changed the localhost domain to the pc's ip so everyone can use it easily ( ex. changed from http://localhost/osticket to http://192.168.0.2/osticket) now everything works perfectly

except when employees submit their tickets and get a confirmation through email stating their ticket number (Support Ticket Opened [#179293]), the link they get for viewing the ticket progress starts with http://localhost . example:

(You can view this ticket's progress online here: http://localhost/support/view.php?e=xxx@xxxxx.com&t=179293.)

so now how can i change the local host to the ip address. i want to have the following link instead for example

(You can view this ticket's progress online here: http://192.168.0.2/support/view.php?e=xxx@xxxxx.com&t=179293.)

really appreciate your help

Comments

  • Changing the helpdesk URL in admin panel > settings should do it. If it doesn't, let me know.

    However, you could manually enter it into the email templates in admin panel > email > templates
  • thanks it worked :)
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