Hi,
not that complicated, just follow those steps. Please note that the line numbers might be a bit different according to yours:
- open include/staff/tickets.inc.php
- search for $qselect (should be around line 209) and modify the query string that it looks like that at the end (basically it's just ticket.helptopic added) ..... ticket.created,pri.* ,count(attach.attach_id) as attachments, ticket.helptopic ';
- scroll down to around line 396 and add the table header for the Helptopic, so it looks like
<th width="280">Subject</th>
<th width="80">Helptopic</th>
- again scroll down a bit (around line 440) and add the following line just before the dept_name table cell, so it looks like
<td nowrap><?=Format:($row)?></td>
<td nowrap><?=Format:($row,30)?></td>
You might play around with the table cell width to fit it to your liking.
Best
T.