osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I understand that the current ticket system does not have any kind of user accounts. I am working to role out the helpdesk to our user base (~500 employees). We currently have a wiki where I was hoping to place a link for the helpdesk. As of now user must login to the wiki, therefore I was hoping I could take their username (ie. email) and populate the helpdesk so that they don't have to.
Mainly so when they create a ticket instead of asking for their Name and Email, they would just type their problem. If these fields (Name/Email) can be removed and it just work in the background that would be great otherwise just populating them would be fine too.
Is there a way to do this without too much work? I should be able to create a variable in the link's query string to contain the currently-logged-in-user's username that could (hopefully) be recognized by osticket.