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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Keyboard shortcuts?

I searched and did not find anything about this.

Are there any way to add a few keyboard shortcuts to help with some of the repetitive scroll and click actions.

Maybe some browser customizing?



  • Most modern browsers have their own shortcut cuts, and user definable shortcuts. I am sure that you could probably set some up if you wanted to, but this is not something that really has much to do with OST. If you did end up doing something like this though feel free to post it here to share with the community as someone else may find it useful.
  • You can use browsers user manulal fine and find the all short cut.
  • It is different wise browser to u can get in help section
  • Keyboard and mouse shortcuts for each web browsers may differ. You can go help section of each browser.
  • Thanks for the information.
  • Here are some shortcut keys on Firefox browser.

    alt+F = File tab
    alt+E = Edit tab
    alt+V = View tab
    alt+S = History tab
    alt+B = Bookmarks tab
    alt+T = Tools tab
    alt+H = Help tab

    I hope this would be useful.
  • Here I am sharing few very helpful shortcuts for Window 7

    - Ctrl+Shift+N to Create a New Folder
    - Ctrl+Shift+Click to Open a Program As Administrator
    - Shift+Right-Click Enhances Send to Menu
    - Shift+Right-Click on a Folder to Open Command Prompt
    - Win+Space to Quickly Show Desktop
    - Win+Up/Down/Left/Right for Moving the Active Window
    - For Dual Monitors: Win+Shift+Left Arrow Key to Move Active Window to Left Monitor
    - For Dual Monitors: Win+Shift+Right Arrow Key to Move Active Window to Right Monitor
    - Win+T to Get to Taskbar Items
    - Shift+Click on a Taskbar App to Open a New Instance of the App
    - Win+B to Move Focus to the System Tray
    - Win+P for Quickly Connecting Your Laptop to a Projector
    - Win+1, on for Opening Taskbar Programs
    - Win+Pause helps you check System Properties
    - Ctrl+Shift+Esc Can Quickly Open Windows Task Manager
  • Go through user manual.
  • Using software applications through shortcuts is very easy just find underline of option and use it like this if u r using main option then use with help of alt and if you are using sub options then use with ctrl.
  • edited January 2015
    I would really like keyboard shortcuts for standard actions in osTicket, 

    Something like this would be helpful:
    • Post message [ctrl enter]
    • Change state [ctrl 1 - 9]
    • Insert predefined/canned responses [alt 1 - 9]
    • select between tabs (change department, post internal message etc.) [alt d, alt i, etc..]
    • View open tickets [alt v]
    • View closed tickets [alt c]
    • Select/view certain ticket [arrows up/down and enter]

  • Would also love shortcuts. Especially ctrl + enter to post reply.
  • edited April 2015

    Found a way to atleast use ctrl+enter to post the reply, note etc.

    Add at the bottom:


        $(document).ready(function() {

                   $("form").keydown(function(e) {


                        if(e.ctrlKey && e.keyCode == 13) {






    Modify the lines for the submit button. It should be 4 in total:

    <input class="btn_sm" type="submit" value="<?php echo __('Post Reply');?>">

    and add:


    Change the corresponding form (form id is depending on the form, like internal note (note)). 4 in total:

    <form id="reply" action="tickets.php?id=<?php ech...



    Do the same to the remaining forms, and change reply to note, transfer or assign.

  • edited January 24
    I'm sharing some browser shortcut keys.
    1. CTRL + T
      Open a New Tab.
    2. CTRL + W
      Close current tab.
    3. CTRL + SHIFT + T
      Open previously closed tab.
    4. CTRL + TAB
      Switch between open tabs.
    5. CTRL + 1 to 8
      Switch to the tab of the corresponding number from left to right.
    6. CTRL + 1
      Switch to the first tab.
    7. CTRL + 9
      Switch to the last tab.
    8. CTRL + N
      Open a new browser window.
    9. ALT + F4
      Close the current browser window. This keyboard shortcut works across Windows.
    10. F11
      Go Fullscreen.                                                                                                                                                                                                                                                                                         Hope this is helpful.                                                                                                                                                                                                                                                                    Thanks,                                                                                                                                  Sudeep Bhatnagar                                                                                             
    moderator note: removed link.
  • This thread is from 2015. Closing thread.
This discussion has been closed.