Hi everybody !!
Great job on osTicket ! really powerful!
I have a question though: I've added a field "Email Cc" when creating a ticket, and I store the address in the database (as 'copyemail').
I display this address in the ticket view, but I can't manage to post the reply to both email and email Cc.
Does anybody know where I can change that? I just want the reply to be posted to the requestor and to the email cc if applicable.
Thanks for your help!
worked for me
i added this code on line 649 in class.ticket.php
$headers .= 'Cc: email@email.com' . "\r\n";
right before the line that reads
Misc:($this->getEmail(),$subj,$body,$from,$fromName,$headers);
will that also sends an email to those are on the CC:?
you would need to perform a sql query in order to get the cc address from the database, storing it in a variable. After that, replace the email@email.com with the variable and it should.
Hi I am a newbie and looking similar solution. can u give me full mod.