The osTicket team is pleased to announce availability of osTicket, v220.127.116.11, the latest stable release in 1.8.x series. For more information please read our release blog post
When an email is "piped" from "USER@USER.COM (matches email in an existing ticket)" that contains a TICKET # in the subject (ticket # matches an existing ticket #) we want it to create a REPLY under the existing ticket. Also, if it contains a variable "COMPLETED" we want it to switch the ticket's department.
Can this be done? Can it be done easily?