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osTicket v1.9.2 is now available! Go get it now

Email Pipe Question

Hi,

When an email is "piped" from "USER@USER.COM (matches email in an existing ticket)" that contains a TICKET # in the subject (ticket # matches an existing ticket #) we want it to create a REPLY under the existing ticket. Also, if it contains a variable "COMPLETED" we want it to switch the ticket's department.

Can this be done? Can it be done easily?

Thanks!

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