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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

How to Change Priority Levels

How do you change the priority levels like here:

image

Like to change the names, or if possible, add more?

Comments

  • You have to manually edit/add them into the database by editing the ticket_priority table. You can do this through phpMyAdmin.

    image
  • Would the same apply to osTicket 1.7 latest stable?
    Corey;23103 said:
    You have to manually edit/add them into the database by editing the ticket_priority table. You can do this through phpMyAdmin.

    image
    Hi Corey,

    Would the same directions work for the latest version of 1.7?

    Thanks

    Edit: Didn't have access to phpmyadmin at the time I posted this, which is why I asked. I can confirm the directions are the same for 1.7.0 and work without error for me. Thanks anyways.
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