I am wondering if there is anyway to keep the ticket number from generating a random number and instead get it to aout_increase from 0 to 1, to 2, to 3, and so on, i went into my sql database i tried to make the change and it wouldnt work, i was able to change the ticket number to 1 but after ward it would still generate random numbers, this causes an issue for my organization because we need the tickets to be ordered from 1 and on up.
Can anyone help me with this